How Seaview turned WiFi into higher guest ratings
A holiday resort that discovered seamless WiFi doesn't just keep guests connected, but it directly drives better reviews and repeat bookings.
At a glance
"Fydelia have built a solution which gives businesses the ability to obtain customer data and provide a great service through a seamless splash page."
Josh Catton · Resort Director, Seaview Holidays
Better guest reviews and online listing scores driven by seamless WiFi
Dual-tier WiFi access with both complimentary and chargeable packages
Fully custom splash page built collaboratively with Seaview's team
How painless WiFi leads to better reviews
Guests expect WiFi to work like it does at home. When it doesn't, they notice, and they write about it. Seaview turned this into a competitive advantage.
Guest connects
Painless one-tap sign-up via Fydelia's branded splash page
Happy stay
Fast, reliable connection throughout their private holiday cottage
Positive review
Guests mention strong WiFi in post-stay reviews, boosting listing ratings
From no portal to
review-driving WiFi
Josh Catton, Resort Director, walks us through how Seaview went from having no splash page control to a WiFi experience that directly impacts their bottom line.
The Challenge
What was life like before Fydelia?
Prior to integration with Fydelia, we were unable to find a means to manage and customise a splash page for our customer-facing WiFi portal. We also needed a solution which offered both free and chargeable access. With Fydelia, the engineers worked with us to build a splash page which was user-friendly, simple to manage, and offered both free and chargeable packages.
Getting Started
How was the onboarding experience?
I was regularly consulted by Fydelia's engineers during the integration process to ensure the product being delivered was tailored and meeting all of my requested features. The support team were always very helpful and prompt in response times. It felt like a genuine collaboration rather than an off-the-shelf install.
The Results
What is life like now?
Customers demand WiFi on holiday - especially in their own private area following the COVID-19 pandemic. Seeing reviews online about a holiday village's strong WiFi is hugely beneficial for attracting business customers and guests who greatly desire connectivity. It's integral to have a simple, quick and painless sign-up on your splash page. When a customer struggles accessing a network, it creates a bad tone for their entire holiday and many post reviews mentioning WiFi specifically. Having a painless, simple customer-facing splash page backed up by good speeds means the customer is pleased and will post a positive review, leaving a higher rating on our online listings. The team is helpful, responsive and very prompt through set-up and the after-sales period.
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