How Costa Coffee stores got faster WiFi and happier customers
When their O2 WiFi contract ended, Red and RACZ Ltd needed a turnkey replacement for their Costa Coffee outlets. Fydelia delivered: affordable, scalable, and live within the hour.
At a glance
"Simple, straightforward, easy to use and scalable at an affordable price. What more do you need!?"
Tom Glass · Red and RACZ Ltd
From expired contract to better customer experience
In 2022, Fydelia began working with Red and RACZ Ltd, providing guest WiFi for a large number of Costa Coffee outlets. Here's how it went.
The Challenge
What was a challenge before using Fydelia?
We used O2 WiFi in our Costa Coffee stores, but this contract came to an end and we needed an immediate turnkey solution. We had experience with UniFi, so we scheduled installation and deployment of Fydelia. It was easy, affordable, and a breeze to use.
Getting Started
How did you find the process of getting started with Fydelia?
Very straightforward. Steve and the team were incredibly helpful, and the pages designed were great and ready for production instantly. We have since onboarded other brands within an hour.
The Results
What is life like now?
The improvement to the customer journey and ability to control the user flow has massively improved our customers' experience in the store. Pairing this with the ability to deploy Fydelia on whatever broadband service we provide has allowed for much faster guest WiFi and a better customer experience.
Want results like Costa Coffee?
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