Welcome to the Fydelia Support Hub
-
Getting Started
- Adding a new client account
- Adding another account user
- Age-based marketing redirects
- Changing a static background
- Connecting your Access Point with a PoE Power Injector
- Creating a UniFiOS admin user for external captive portal
- Custom domains and white labelling
- DOB Redirect - landing page based on visitors' age
- Downloading your invoices
- Enabling Fydelia Presence Analytics on Cisco Meraki
- FB pixel for Fydelia
- Finding and editing your splash page
- Generating free voucher codes
- Getting started as a reseller
- Hotel WiFi Features
- How to add a background slider with zoom effect to your guest WiFi splash page
- How to change the redirect URL after successful login
- How to enable automatic email validation
- How to play a video Ad before guest WiFi users can sign on
- Instant provision of a new account
- iPhone QR scanning won't redirect to captive portal
- Key Announcement for UniFi API Users: MFA - Multi Factor Authentication with Ubiquiti UniFi in July 2024
- Logging in to your account
- Managing your clients with sub-accounts
- Managing your subscription
- Piggy integration with Fydelia WiFi
- Purchasing vouchers with WiFi Pass
- Real time analytics dashboard
- Reports
- Set VAT amount on your WiFi passes
- Simplifying Guest WiFi
- Starting a 14-day trial
- Switching accounts in Reseller mode
- The UniFi controller interface versions
- Use your WiFi for COVID-19 Track & Trace
- Using free vouchers in your Fydelia splash page
- Walled Garden and Firewall IP settings
- What is WiFi marketing?
- WiFi Pass overview
- Show Remaining Articles (24) Collapse Articles
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- Age-based marketing redirects
- Custom domains and white labelling
- DOB Redirect - landing page based on visitors' age
- FB pixel for Fydelia
- Hotel WiFi Features
- How to enable automatic email validation
- Purchasing vouchers with WiFi Pass
- Real time analytics dashboard
- Reports
- Test article
- Use your WiFi for COVID-19 Track & Trace
- WiFi Pass overview
-
- Adding a certificate to a Fortigate Captive portal to prevent browser errors
- Age-based marketing redirects
- Changing a static background
- Connecting your Access Point with a PoE Power Injector
- Creating a UniFiOS admin user for external captive portal
- Enabling Fydelia Presence Analytics on Cisco Meraki
- Finding and editing your splash page
- How to add a background slider with zoom effect to your guest WiFi splash page
- How to add an Account user to your Account
- How to block a compromised Amazon Firestick
- How to change the redirect URL after successful login
- How to Download the Visitor Reports
- iPhone QR scanning won't redirect to captive portal
- Key Announcement for UniFi API Users: MFA - Multi Factor Authentication with Ubiquiti UniFi in July 2024
- Logging in to your account
- Piggy integration with Fydelia WiFi
- Reserved classes
- The UniFi controller interface versions
- Walled Garden and Firewall IP settings
- Show Remaining Articles (4) Collapse Articles
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Hardware and Networks
- Accessing your Fydelia dashboard
- Aerohive
- Applying an SSL Certiificate to your MikroTik HotSpot
- Aruba - built in controller
- Aruba InstantOn
- Cambium - Setup guide
- Cisco Meraki
- Cisco Mobility Express
- Configuring your UniFi controller to redirect guests to Fydelia splash pages
- Configuring your UniFi Splash page
- Connecting your UniFi Access Point
- Creating a FortiNet External Captive Portal
- Creating a Fydelia captive HotSpot portal on a MikroTik RouterBoard
- Creating a MikroTik Hotspot on a VLAN
- Creating a UniFiOS admin user for external captive portal
- Creating an EnGenius splash page
- Datto OpenMesh Setup Guide
- DrayTek Vigor 28xx
- External Captive Portal with Alta Labs
- External Captive Portal with TPLink OMADA
- External Captive portal with Zyxel Nebula
- Getting Fydelia connected to your network
- Guest Email validation with MikroTik
- Guest internet Voucher coupon generation on MikroTik
- Guest WiFi EnGenius Cloud setup
- How to redirect D-Link Nuclias guests to a Fydelia external captive portal
- IgniteNet ecCloud External Captive Portal setup
- Migrating UniFi APs to another controller
- Remote access to Mikrotik
- Ruckus - SmartZone Setup Guide
- Ruckus - ZoneDirector Setup Guide
- Ruckus Unleashed External Captive Portal setup
- Setting up voucher pages with Plasma Cloud
- SonicWall - Setup guide
- Step by Step : Connecting a UniFi Access Point
- UniFi Hotspot Manager
- UniFi issue with iPhones - won't redirect to the captive portal
- UniFi known issue: Problems connecting with Laptops
- UniFi Version 6 and earlier - captive portal setup
- UniFi Version 7.x captive portal setup
- UniFiOS captive portal splash page setup
- Walled Garden and Firewall IP settings
- What is PoE?
- Show Remaining Articles (28) Collapse Articles
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- Accessing UDM Pro directly from the WAN
- Configuring your UniFi controller to redirect guests to Fydelia splash pages
- Configuring your UniFi Splash page
- Connecting your UniFi Access Point
- Creating a UniFiOS admin user for external captive portal
- Key Announcement for UniFi API Users: MFA - Multi Factor Authentication with Ubiquiti UniFi in July 2024
- Migrating UniFi APs to another controller
- Step by Step : Connecting a UniFi Access Point
- The UniFi controller interface versions
- UniFi Hotspot Manager
- UniFi issue with iPhones - won't redirect to the captive portal
- UniFi known issue: Problems connecting with Laptops
- UniFi Version 6 and earlier - captive portal setup
- UniFi Version 7.x captive portal setup
- UniFiOS captive portal splash page setup
-
Integrations
- Build your DotMailer marketing database using WiFI
- Integrating with your TalkBox account
- Piggy integration with Fydelia WiFi
- Send customer WiFi data in real time to your MailChimp email marketing platform
- Send Guest WiFi data to your Campaign Monitor list
- Send guest WiFi data to your SproutSend marketing platform
- Toggle by Airship
- WiFi integration with Klaviyo CRM
- Zapier Integration Overview
-
- Build your DotMailer marketing database using WiFI
- Integrating with your TalkBox account
- Piggy integration with Fydelia WiFi
- Send customer WiFi data in real time to your MailChimp email marketing platform
- Send Guest WiFi data to your Campaign Monitor list
- Send Guest WiFi data to your Constant Contact lists
- Send guest WiFi data to your SproutSend marketing platform
- Toggle by Airship
- WiFi integration with Klaviyo CRM
- Zapier Integration Overview
Print
Remote access to Mikrotik
1. Enable Remote Access on MikroTik Router
- Open WinBox on your local network and connect to the router.
- Go to IP > Services.
- Ensure that the WinBox (TCP 8291) service is enabled.
- Optional: You can restrict remote WinBox access to specific trusted IPs by clicking on the service and entering the allowed IP range (e.g.,
192.168.88.0/24
or your public IP range).
2. Set Up Port Forwarding (if behind another NAT)
If your MikroTik router is behind another NAT (e.g., ISP’s modem/router):
- Log into the ISP’s modem/router.
- Set up a port forwarding rule to forward the WinBox port (TCP 8291) to the MikroTik’s internal IP address.
For example:
- External Port: 8291
- Internal Port: 8291
- Internal IP Address: [Your MikroTik LAN IP, e.g.,
192.168.88.1
]
3. Allow Remote Access via Firewall
You need to ensure that the MikroTik firewall allows connections to port 8291 from remote IPs. Use these steps:
- Go to IP > Firewall > Filter Rules.
- Add a rule to allow WinBox access:
- Chain:
input
- Protocol:
tcp
- Dst. Port:
8291
- Src. Address: (Optionally, specify the public IP range of trusted devices to improve security.)
- Action:
accept
- Chain:
- Ensure this rule is above any general “drop” rules in the firewall.
4. Access Your Public IP
Find your MikroTik’s public IP address:
- Go to IP > Cloud and enable DDNS. Use the DDNS name provided (e.g.,
yourname.sn.mynetname.net
). - Alternatively, check your public IP address under IP > Address or via a service like WhatIsMyIP if you don’t have dynamic DNS.
5. Connect Remotely via WinBox
- Open WinBox on your remote PC.
- In the Connect To field, enter the router’s public IP or DDNS name:
- Example:
1.2.3.4
oryourname.sn.mynetname.net
.
- Example:
- Enter your MikroTik username and password.
- Click Connect.
6. Secure Your Remote Access
To enhance security:
- Change the default WinBox port from 8291 to a custom port under IP > Services.
- Use a strong admin password.
- Limit access to specific IP addresses in Firewall or Services.
- Regularly update your MikroTik RouterOS to patch vulnerabilities.
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